Byron Molette

View project on GitHub

Portfolio

Me

Objective: A dedicated and detail-oriented IT professional with expertise in network security, endpoint management, and technical troubleshooting. Seeking to leverage hands-on experience and problem-solving skills to contribute innovative solutions and showcase technical projects that demonstrate proficiency in cybersecurity and system management.

Certifications

  • CompTIA Security+
  • Google IT Support Certificate

Me Me

Skills

-Experience with VMware and Oracle

  • PC, Linux, and Mac Operating Systems
  • Malware Threat Detection/Removal
  • Microsoft Office Suite
  • Microsoft defender Antivirus
  • Active Directory
  • TCP/IP
  • CCTV
  • Hardware/Software

Projects

Secure Remote Access Configuration for Home CCTV System

This project focuses on configuring and securing remote access for a home CCTV system by properly setting up port forwarding, understanding protocol differences (TCP/UDP), and assessing security implications. Additionally, we optimize NTP settings for time synchronization accuracy on the NVR.

Packet Tracing Network Communication Using Cisco Packet Tracer

This project demonstrates the process of tracking network communication through a simulated environment using Cisco Packet Tracer. By analyzing the journey of an HTTP packet from a client to a web server, we explore encapsulation and de-encapsulation at each OSI layer. The lab also focuses on understanding the function of each layer in packet transmission and highlights key processes such as IP routing, MAC address forwarding, and protocol-specific behaviors like TCP’s reliability mechanisms.

Work Experience

Owner/Operator @ Professor Pressure LLC (June 2022 - Present)

  • Successfully established and managed a pressure washing business, overseeing marketing, client relations, scheduling, and financial management.
  • Provided high-quality pressure washing services, ensuring thorough and meticulous cleaning for residential and commercial properties.
  • Developed and implemented comprehensive safety procedures to ensure the safety of employees and clients.
  • Handled administrative tasks including invoicing, bookkeeping, and customer service, ensuring smooth business operations.
  • Utilized various marketing strategies to grow the client base, resulting in a 110% revenue increase in the first year.
  • Maintained excellent relationships with clients through effective communication and timely service delivery.

Delivery Driver @ FedEx Ground (September 2020 - June 2022)

  • Ensured timely and safe delivery of packages to businesses and residences, maintaining a high level of customer satisfaction and adhering to company standards for delivery times.
  • Efficiently loaded and unloaded items from delivery vehicles, ensuring all packages were handled with care and transported securely.
  • Strictly adhered to all transportation laws and regulations, maintaining a perfect driving record throughout the employment period.
  • Managed delivery documentation and obtained customer signatures when necessary, ensuring accurate record-keeping and effective customer interaction.

Auto Body Technician @ Caliber Collision (March 2019 - August 2020)

  • Thoroughly examined vehicle damages to assess the extent of repairs needed and planned appropriate repair strategies.
  • Executed repairs according to manufacturer specifications, ensuring high-quality workmanship and attention to detail in every repair.
  • Removed and replaced damaged vehicle parts using power tools and welding equipment, and straightened bent frames using frame racks.
  • Conducted cosmetic repairs, including filing, grinding, and sanding repaired surfaces to ensure a smooth finish.
  • Collaborated with management and team members to develop efficient repair methods and workflows, contributing to a productive work environment.

Customer Service Representative @ Best Buy (April 2018 - March 2019)

  • Analyzed customer needs and recommended products or services to enhance customer satisfaction and drive sales.
  • Resolved product or service issues by identifying problems, implementing effective solutions, and ensuring follow-up to confirm customer satisfaction.
  • Adhered to all company policies, procedures, and safety standards, maintaining a professional and compliant work environment.
  • Provided exceptional customer service through effective communication, problem-solving, and product knowledge.

Maintenance Technician @ FedEx Ground (June 2016 - April 2018)

  • Performed highly diversified duties to install and maintain production machines and facility equipment, ensuring minimal downtime and efficient operations.
  • Provided emergency/unscheduled repairs of production equipment during production, minimizing disruptions and maintaining productivity.
  • Conducted scheduled maintenance repairs during machine service, diagnosing problems, replacing or repairing parts, testing, and making adjustments as needed.
  • Maintained accurate records of maintenance activities and repairs, ensuring compliance with company policies and safety standards.

Copy & Print Specialist @ Office Depot (May 2015 - April 2018)

  • Monitored copy and print center operations, ensuring adherence to all company programs, procedural compliance, and quality standards.
  • Provided exceptional customer service, assisting customers with their copy and print needs and offering product recommendations.
  • Delivered peer coaching and training on equipment operations and selling skills, fostering a knowledgeable and skilled team.
  • Ensured compliance with company policies, procedures, and safety standards, maintaining a professional and safe work environment.

Operations Agent @ Geek Squad (May 2013 - May 2015)

  • Managed administrative functions within Geek Squad, handling department communications and ensuring smooth operations.
  • Managed product shipping and receiving, performing basic software repairs, installations, and light touch repairs to various products.
  • Provided support to team members and performed other duties as assigned, contributing to a collaborative and efficient work environment.
  • Specialized in detecting and removing malware from customer devices, including threats introduced through phishing attacks and other malicious activities.
  • Provided customers with guidance on best practices for protecting their systems from future threats, ensuring their devices remained secure and functional.